Terms of Service

1. Acceptance of Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Customer," "you," or "your") and PostNet Denver CO149, located at 1312 17th Street, Denver, CO 80202 ("PostNet Denver," "we," "us," or "our"). By accessing our website at postnetdenver.com, creating an account, placing an order, or using any of our services, you agree to be bound by these Terms. If you do not agree to these Terms, do not use our website or services.

These Terms apply to all visitors, customers, and users of our website and in-store services. Additional terms may apply to specific services such as mailbox rentals, which are governed by separate rental agreements signed at the time of service enrollment.

2. Services

PostNet Denver CO149 is an independently owned and operated franchise of PostNet International Franchise Corporation. We provide the following services at our Denver location and through our website:

• Digital printing and copying (business cards, flyers, brochures, booklets, posters, and more)
• Wide format printing (banners, signs, vehicle wraps, trade show displays)
• Graphic design and layout services
• Custom apparel printing (t-shirts, hats, promotional items)
• 3D printing services
• Binding and finishing (spiral, coil, perfect binding, hardcover, lamination, mounting)
• Shipping services via FedEx, UPS, DHL, and USPS
• Mailbox rentals and virtual mailbox services (via Anytime Mailbox)
• Direct mail and mailing services (EDDM, bulk mail, addressed mail)
• Professional packing and crating

Service availability, turnaround times, and specific capabilities may vary. We reserve the right to modify, suspend, or discontinue any service at any time without prior notice.

3. Account Registration

You may create an account on our website to place orders, track order status, save design projects, and manage your preferences. Account creation is available through email registration or third-party authentication providers including Google, Facebook, and Microsoft. Our authentication services are provided by Supabase.

When creating an account, you agree to:

• Provide accurate, current, and complete information during registration
• Maintain and promptly update your account information to keep it accurate and current
• Maintain the security of your account credentials and not share your login information with third parties
• Accept responsibility for all activity that occurs under your account
• Notify us immediately at co149@postnet.com if you suspect unauthorized access to your account

We reserve the right to suspend or terminate accounts that violate these Terms, are used for fraudulent activity, or remain inactive for an extended period. You may delete your account at any time by contacting us.

4. Ordering & Production

Orders may be placed through our website, by email, by phone, or in person at our store. When you submit an order, you are making an offer to purchase our services. We reserve the right to accept or decline any order at our sole discretion.

Order Confirmation: An order is not considered accepted until we send a written confirmation via email or begin production. Automated order receipts do not constitute order acceptance.

Proofing: For print orders, we may provide a digital proof for your approval before production begins. It is your responsibility to carefully review all proofs for accuracy, including spelling, grammar, layout, color representation, and content. Once you approve a proof, we are not responsible for errors that were present in the approved proof.

Turnaround Times: Estimated turnaround times begin after proof approval and payment are received. Turnaround estimates are not guaranteed and may vary depending on order complexity, volume, material availability, and production schedule. Rush services may be available for an additional fee.

Quantity Variations: Industry standards allow for a variance of up to 10% over or under the ordered quantity for print jobs. You will be charged for the actual quantity produced.

Color Accuracy: While we are G7 Master Certified and use calibrated equipment, slight color variations between your screen display, digital proofs, and the final printed product are inherent to the printing process. We do not guarantee exact color matches to on-screen representations. If precise color matching is critical, we recommend requesting a hard copy proof or a press check.

5. File Uploads & Content

When you upload files to our website or provide content for production, you represent and warrant that:

• You own the content or have obtained all necessary rights, licenses, and permissions to use and reproduce it
• The content does not infringe on any third party's intellectual property rights, including copyrights, trademarks, or trade secrets
• The content does not contain any unlawful, defamatory, obscene, or otherwise objectionable material
• The content complies with all applicable federal, state, and local laws and regulations

We reserve the right to refuse to print or produce any content that we determine, in our sole discretion, to be inappropriate, unlawful, or in violation of any third party's rights. We are not obligated to review content for legal compliance, and acceptance of an order does not constitute endorsement of the content.

Uploaded files are stored securely and used solely for the purpose of fulfilling your order. We may retain files for a reasonable period after order completion to facilitate reprints, but we do not guarantee indefinite file storage. You are responsible for maintaining your own backup copies of all files.

6. Pricing & Payment

Pricing: All prices listed on our website are in U.S. dollars and are subject to change without notice. Prices do not include applicable sales tax, shipping charges, or any additional finishing or customization fees unless explicitly stated. We make every effort to ensure pricing accuracy, but errors may occur. In the event of a pricing error, we reserve the right to cancel the order and issue a full refund.

Payment Methods: We accept payment via credit card, debit card, and other payment methods processed through Stripe, our third-party payment processor. In-store orders may also be paid by cash or check. By providing payment information, you represent that you are authorized to use the payment method.

Payment Timing: For website orders, payment is collected at the time of order placement. For custom quotes and large orders, we may require a deposit before production begins, with the balance due upon completion. Orders will not be released until payment is received in full.

Sales Tax: Applicable Colorado state and Denver city sales taxes will be added to your order total as required by law. Tax-exempt customers must provide a valid Colorado sales tax exemption certificate before the order is placed.

7. Refunds & Returns

All products are custom-produced to your specifications. Once production has started, all sales are final — no refunds. We are committed to customer satisfaction and will work with you to resolve any quality issues.

Defective Products: If your order contains a manufacturing defect or does not match the approved proof, please contact us within 7 business days of receiving the order. We will reprint the order at no additional charge at our discretion. Claims must be accompanied by photographs or samples demonstrating the defect.

Customer Errors: We are not responsible for errors in customer-supplied files, approved proofs, or order specifications. This includes but is not limited to spelling errors, incorrect contact information, wrong file versions, and color discrepancies that were present in the approved proof.

Order Cancellations: Orders may be cancelled before production begins. Once production has started, all sales are final — no refunds, no restocking fees, no exceptions.

Shipping Damage: If your order is damaged during shipping, please contact us within 48 hours of delivery. We will file a claim with the carrier on your behalf and work to replace the order promptly. Please retain all packaging materials until the claim is resolved.

8. Shipping Terms

We offer shipping through FedEx, UPS, DHL, and USPS. Shipping rates are determined by the carrier based on package dimensions, weight, destination, and service level selected. We provide rate comparisons across carriers to help you find the best option.

Risk of Loss: For items shipped via common carrier, risk of loss passes to you upon our delivery of the package to the carrier. We are not liable for delays, damage, or loss caused by the carrier after the package has been tendered for shipment.

Shipping Insurance: We offer InsureShield shipping protection for an additional fee, which covers loss, damage, and porch piracy up to the declared value. We strongly recommend purchasing shipping insurance for valuable or irreplaceable items. Standard carrier liability is limited and may not cover the full value of your shipment.

Delivery Estimates: Carrier delivery estimates are not guaranteed by PostNet Denver. We are not responsible for carrier delays due to weather, natural disasters, peak volume periods, or other circumstances beyond our control. Guaranteed delivery services are subject to the carrier's specific terms and money-back guarantee policies.

International Shipping: International shipments may be subject to customs duties, import taxes, and brokerage fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in our shipping rates. We provide customs documentation assistance but do not guarantee customs clearance timelines.

9. Mailbox Rental Terms

Mailbox rental services at PostNet Denver are subject to a separate Mailbox Rental Agreement that must be signed at the time of enrollment. Virtual mailbox services are facilitated through our integration with Anytime Mailbox and are additionally subject to Anytime Mailbox's terms of service.

USPS Form 1583: Federal regulations require all private mailbox holders to complete USPS Form 1583 (Application for Delivery of Mail Through Agent) with two forms of valid identification. We cannot accept mail on your behalf until this form is properly executed and filed.

Rental Payments: Mailbox rental fees are due in advance for the rental period selected (monthly, quarterly, semi-annually, or annually). Late payments may result in mail being held and eventual forfeiture of your mailbox. Rental fees are non-refundable for the paid period.

Mail Forwarding: Mail forwarding services are available for an additional per-piece fee. You are responsible for providing an accurate forwarding address. We are not responsible for mail lost or delayed during forwarding.

Package Receiving: We accept packages on your behalf from all carriers. Oversized packages or packages requiring signature may be subject to additional receiving fees. Packages not picked up within 14 days may be returned to sender.

10. Intellectual Property

Our Content: All content on the PostNet Denver website, including text, graphics, logos, images, software, and the design and layout of the website, is the property of PostNet Denver CO149 or PostNet International Franchise Corporation and is protected by United States copyright, trademark, and other intellectual property laws. The PostNet name, logo, and related marks are registered trademarks of PostNet International Franchise Corporation. You may not use, reproduce, or distribute any of our content without our prior written consent.

Your Content: You retain all ownership rights to content you provide to us for production. By submitting content, you grant us a limited, non-exclusive license to use, reproduce, and modify the content solely for the purpose of fulfilling your order and providing our services.

Design Services: For original designs created by our team, ownership of the final design transfers to you upon full payment. We may retain samples of completed work for our portfolio unless you request otherwise in writing.

Third-Party Tools: Our website may integrate with third-party design tools such as Canva. Your use of such tools is subject to the respective third party's terms of service. We are not responsible for content created using third-party tools.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, POSTNET DENVER CO149, ITS OWNER, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, REVENUE, DATA, BUSINESS OPPORTUNITIES, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF OUR SERVICES OR WEBSITE, REGARDLESS OF THE THEORY OF LIABILITY.

OUR TOTAL AGGREGATE LIABILITY FOR ANY CLAIMS ARISING OUT OF OR RELATED TO A SPECIFIC ORDER SHALL NOT EXCEED THE TOTAL AMOUNT PAID BY YOU FOR THAT ORDER. OUR TOTAL AGGREGATE LIABILITY FOR ANY CLAIMS ARISING OUT OF OR RELATED TO OUR WEBSITE OR SERVICES GENERALLY SHALL NOT EXCEED THE GREATER OF ONE HUNDRED DOLLARS ($100) OR THE TOTAL AMOUNT PAID BY YOU IN THE TWELVE MONTHS PRECEDING THE CLAIM.

We are not responsible for delays or failures in performance resulting from causes beyond our reasonable control, including but not limited to natural disasters, power outages, internet disruptions, equipment failures, carrier delays, supply chain disruptions, pandemics, or government actions.

OUR SERVICES AND WEBSITE ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

12. Indemnification

You agree to indemnify, defend, and hold harmless PostNet Denver CO149, its owner, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of our services or website; (b) content you provide to us for production; (c) your violation of these Terms; (d) your violation of any applicable law, regulation, or third-party right; or (e) any dispute between you and a third party related to our services.

13. Termination

We may terminate or suspend your account and access to our website at any time, with or without cause, and with or without notice. Reasons for termination may include but are not limited to violation of these Terms, fraudulent activity, abusive behavior toward our staff, or non-payment.

Upon termination, your right to use our website ceases immediately. Any provisions of these Terms that by their nature should survive termination shall survive, including but not limited to ownership provisions, warranty disclaimers, indemnification, and limitations of liability.

14. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Colorado, without regard to its conflict of law provisions. Any legal action or proceeding arising out of or relating to these Terms or our services shall be brought exclusively in the state or federal courts located in the City and County of Denver, Colorado. You consent to the personal jurisdiction of such courts and waive any objection to venue in such courts.

Dispute Resolution: Before filing any formal legal action, you agree to first attempt to resolve the dispute informally by contacting us at co149@postnet.com. We will attempt to resolve the dispute through good-faith negotiation within 30 days. If the dispute cannot be resolved informally, either party may proceed with legal action as described above.

15. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website with an updated "Last Updated" date. Your continued use of our website or services after changes are posted constitutes your acceptance of the revised Terms. We encourage you to review these Terms periodically. For material changes, we may provide additional notice via email to registered account holders.

16. Contact Information

If you have questions about these Terms of Service, please contact us: