Privacy Policy

1. Overview

This Privacy Policy ("Policy") describes how PostNet Denver CO149, located at 1312 17th Street, Denver, CO 80202 ("PostNet Denver," "we," "us," or "our"), collects, uses, discloses, and protects your personal information when you visit our website at postnetdenver.com, create an account, place an order, or use any of our services.

By using our website or services, you consent to the collection and use of your information as described in this Policy. If you do not agree with this Policy, please do not use our website or services.

2. Information We Collect

Information You Provide Directly

We collect information that you voluntarily provide to us, including:

• Account Information: Name, email address, phone number, and password when you create an account. If you sign in through Google, Facebook, or Microsoft, we receive your name, email address, and profile picture from those services.
• Order Information: Billing and shipping addresses, payment method details (processed securely by Stripe; we do not store your full credit card number), order specifications, and project details.
• Files and Content: Documents, images, design files, and other content you upload for production or design services.
• Communication Data: Messages, emails, and correspondence when you contact us for support, quotes, or general inquiries.
• Mailbox Rental Information: Government-issued identification provided for USPS Form 1583, mailing address, and mailbox rental preferences.
• Quote Request Data: Project details, specifications, quantities, and deadlines submitted through our quote request forms.

Information Collected Automatically

When you visit our website, we automatically collect certain information, including:

• Device Information: Browser type, operating system, device type, screen resolution, and language preferences.
• Usage Data: Pages visited, time spent on pages, click patterns, referring URLs, and navigation paths through our website.
• Network Information: IP address and approximate geographic location derived from your IP address.
• Cookie Data: Information collected through cookies and similar technologies as described in Section 4 below.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Order Fulfillment: To process and fulfill your orders, provide proofs, manage production, arrange shipping, and deliver products and services.
• Account Management: To create and manage your account, authenticate your identity, and provide account-related notifications.
• Customer Communication: To respond to your inquiries, provide customer support, send order updates, and deliver transactional emails via our email service provider (Resend).
• Payment Processing: To process payments securely through Stripe, prevent fraud, and comply with financial regulations.
• Website Improvement: To analyze usage patterns through Google Analytics, optimize our website performance, improve user experience, and develop new features and services.
• Marketing: To send promotional communications about our services, special offers, and events, where you have opted in to receive such communications. You may opt out at any time.
• Legal Compliance: To comply with applicable laws, regulations, legal processes, and government requests.
• Security: To protect against fraud, unauthorized access, and other security threats to our website and services.

4. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to operate our website and improve your experience. A cookie is a small data file stored on your device by your web browser.

Types of Cookies We Use

Managing Cookies

Most web browsers allow you to control cookies through their settings. You can set your browser to refuse cookies, delete existing cookies, or alert you when cookies are being sent. Please note that disabling essential cookies may prevent you from using certain features of our website, including account login and shopping cart functionality.

To opt out of Google Analytics tracking specifically, you can install the Google Analytics Opt-out Browser Add-on.

5. Third-Party Services

We use the following third-party services to operate our website and deliver our services. Each service provider has its own privacy policy governing how it handles your data:

6. Data Sharing & Disclosure

We do not sell your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: We share information with the third-party service providers listed in Section 5, strictly to the extent necessary for them to perform services on our behalf.
• Shipping Carriers: When you ship a package, we share recipient name, address, phone number, and package details with the selected carrier (FedEx, UPS, DHL, or USPS) to facilitate delivery.
• PostNet Franchise Network: We may share limited business information with PostNet International Franchise Corporation as required by our franchise agreement.
• Legal Requirements: We may disclose your information if required to do so by law, subpoena, court order, or government request, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our business, your information may be transferred to the acquiring entity.
• With Your Consent: We may share your information with third parties when you have given us explicit consent to do so.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Policy, unless a longer retention period is required by law. Specifically:

• Account Data: Retained for as long as your account is active. If you request account deletion, we will delete your account data within 30 days, except where retention is required for legal or business purposes.
• Order Records: Retained for a minimum of 7 years to comply with tax and business record-keeping requirements.
• Uploaded Files: Retained for up to 12 months after order completion to facilitate reprints and customer service. Files may be deleted sooner upon your request.
• Communication Records: Email correspondence and support tickets are retained for up to 3 years.
• Analytics Data: Anonymized analytics data is retained by Google Analytics according to our configured retention settings (26 months).
• Mailbox Records: USPS Form 1583 and related mailbox rental records are retained for 3 years after termination of the mailbox rental agreement, as required by USPS regulations.

8. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your browser and our website
• PCI DSS compliant payment processing through Stripe (we never store full credit card numbers)
• Secure authentication through Supabase with encrypted password storage and optional OAuth
• Access controls limiting employee access to personal information on a need-to-know basis
• Regular security assessments of our website and infrastructure

While we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, and you transmit information to us at your own risk.

9. Your Rights & Choices

You have the following rights regarding your personal information:

• Access: You may request a copy of the personal information we hold about you.
• Correction: You may request that we correct inaccurate or incomplete personal information.
• Deletion: You may request that we delete your personal information, subject to certain legal exceptions.
• Data Portability: You may request a copy of your data in a commonly used, machine-readable format.
• Opt-Out of Marketing: You may opt out of promotional emails at any time by clicking the unsubscribe link in any marketing email or by contacting us directly.
• Cookie Preferences: You may manage cookie preferences through your browser settings as described in Section 4.
• Account Deletion: You may request deletion of your account by contacting us at co149@postnet.com.

To exercise any of these rights, please contact us at co149@postnet.com or call us at (303) 595-0500. We will respond to your request within 30 days. We may need to verify your identity before processing your request.

10. California Privacy Rights (CCPA)

If you are a California resident, the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA) provide you with additional rights regarding your personal information.

Your CCPA Rights

• Right to Know: You have the right to request that we disclose the categories and specific pieces of personal information we have collected about you, the categories of sources from which the information was collected, the business purpose for collection, and the categories of third parties with whom we share information.
• Right to Delete: You have the right to request that we delete personal information we have collected from you, subject to certain exceptions permitted by law.
• Right to Correct: You have the right to request that we correct inaccurate personal information we maintain about you.
• Right to Opt-Out of Sale or Sharing: We do not sell your personal information and do not share it for cross-context behavioral advertising. Therefore, there is no need to opt out of these practices.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights. We will not deny you services, charge you different prices, or provide a different quality of service because you exercised your privacy rights.

Categories of Information Collected

In the preceding 12 months, we have collected the following categories of personal information:

• Identifiers (name, email address, phone number, mailing address, IP address)
• Commercial information (order history, products and services purchased)
• Internet or other electronic network activity (browsing history on our site, search queries, interactions with our website)
• Geolocation data (approximate location from IP address)
• Professional or employment-related information (business name, if provided)

To exercise your CCPA rights, please contact us at co149@postnet.com or call (303) 595-0500. You may also designate an authorized agent to submit a request on your behalf. We will verify your identity before processing any CCPA request and respond within 45 days.

11. Children's Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe we have collected personal information from your child under 13, please contact us immediately at co149@postnet.com. If we become aware that we have collected personal information from a child under 13 without verification of parental consent, we will take steps to delete that information promptly.

12. Third-Party Links

Our website may contain links to third-party websites, including carrier tracking pages, payment processors, and design tools. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party website you visit through links on our site.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make changes, we will update the "Last Updated" date at the top of this page. For material changes that significantly affect how we handle your personal information, we will provide prominent notice on our website or send an email notification to registered account holders. Your continued use of our website or services after the effective date of the revised Policy constitutes your acceptance of the changes.

14. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: